Privacy Policy

What information do we collect?

We collect information from you when you register on the site, place an order, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number and other information. You may, however, visit our site anonymously. For our payment method is Paypal, we do not collect credit card information.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites.


How do we use your information?

We may use the information we collect from you when you register, purchase products, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions

To administer site features.


How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses (i.e. the amount of vistors to site or clicks per page).


How can you remove information you have provided to us?

To delete all of your online account information from us, sign into the "My Page" section of our site and closing your account. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on May 1, 2018.


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue from here.


Your consent

By using our site, you consent to our privacy policy.

Return and Exchange Policy

We always perform appearance and operation checks before packing, carefully cushioning inside of the box not to cause a transportation accident. Except for damaged condition due to transportation accidents, we request customers to be deal with malfunctioning of products such like non-lighting of light, parts-fitting and so on.
Most general mulfunctions are from loose connection. We will advise you how to fix by picture or movie. Please see also FAQs before contactiing us.

About painting, we can not deal with slight disorder of paint or gloss difference except for oversights of big scratches and dents


We do not accept exchange for international customers.


Rail Gallery Rokko Corp., Japan